Returns & 100% Refund Policy
Hassle-free 7-day guarantee. If you are not delighted with your harvest freshness, we make it right immediately.
1The Root Harvest 100% Purity Promise
We stand behind the botanical authenticity and uncompromised aroma of every single-origin harvest lot. If your spices arrive broken, unsealed, or do not meet your freshness expectations, you are entitled to an immediate replacement or full refund within 7 calendar days of delivery.
2How to Request an Instant Replacement or Refund
No complex paper returns or shipping forms required. Simply reach out to our dedicated concierge with your Order ID (e.g. RH-849201) and a quick photo of the received parcel:
3Refund Processing Timelines
Refunds are initiated immediately upon verification and credited directly back to your original source of payment (UPI, Credit/Debit Card, or Net Banking) within 3 to 5 business days depending on your banking provider.
Direct WhatsApp Concierge
Our care specialists respond within minutes for order tracking, replacements, and recipe queries.